Frequently Asked Questions
What are your office hours?
Our summer office hours are Monday-Friday from 9 AM to 5 PM EST.
When are you open to the public?
Can I shop at your toy store or visit your drop-in room?
Are you booking birthday parties?
We are not yet booking birthday parties but plan for them to begin in the fall, if not sooner. We typically host hundreds of parties a year and can’t wait to re-launch this much loved program. Please follow us on Facebook or join our email list for the latest updates.
Can you donate to our charity auction/event?
Why are we phasing in our post-Covid reopening vs re-launching everything at once?
Customers often describe The Robot Garage as magical. They show up for a class or a party or a camp, and every detail has been thought of. The facility is clean and well organized, kits are waiting on the table for each child, the staff is well trained dedicated to making sure each child finished each project successfully. The kids are in awe, running to their parents at pick-up time to let them know this is the best day they've ever had and that typically happens day in and day out thousands of times a year. That said, it takes hours behind the scenes to clean and sort materials, interview, hire, and train staff, provide customer service that is second to none. We may be a small family business, but we typically employ 100+ people each year. During the pandemic shut-down, many of our incredible part-time team members have moved away, graduated, or found other jobs. We are in the process of rebuilding our team, but that takes time. We try hard never to disappoint anyone and are focused on a strategic re-opening that will enable us to ensure the same quality of service thousands have come to expect. By rolling out summer camps and then parties, classes, and kids nights, we will be able to do that. We appreciate everyone's understanding and support during this transition and welcome your feedback.
What Covid-19 safety measures are in place?
What is FIRST ROBOTICS?
Does The Robot Garage hire from the FIRST Robotics community?
Does The Robot Garage have its own FIRST robotics teams?
If FIRST Robotics is so great, why do we need The Robot Garage too?
Scratch Subscription Programs
Why Scratch and will we be offering other coding programs as well?
There are other video game design virtual programs available. What makes The Robot Garage unique?
Can I cancel or pause my subscription?
Yes! When you subscribe, you can choose between a monthly renewal or a 3 month renewal bundle with a significant discount. If you choose monthly, you can cancel your subscription online by the 15th of the month to discontinue the following month, Auto pays will be billed on the 17th of each month. If you purchase the 3 month bundle, your 3 month subscription will automatically renew on the 17th of your 3rd month. You can cancel that by the 15th of your 3rd month as well. Should you need to pause your subscription, please contact us directly at email@example.com by the 15th of the month. We know kids get busy and you are able to pause once a year.
What if my child prefers live classes to video?
Starting in the fall, subscribers will also have the option to upgrade to Live Zoom classes capped at six students each or register for in-person classes. The video tutorials will be yours as long as your subscription continues, regardless of which of these three learning styles works best for your child.
Can you tell me more about the video on-demand tutorials?
We’ve been teaching Scratch classes for years, and we’ve developed our unique teaching formula to address the questions that can arise. As soon as you purchase your subscription, you can log into our video portal to see the videos for the month. We release a video on the 1st, 8th, and 15th of each month so your child can pace themselves. Videos will remain available to you as long as you are a subscriber. Each of the three monthly videos will be approximately an hour long, with one of our incredible teachers walking students through each game project step by step. Coding fundamentals, vocabulary, and concepts will be woven into each project, and there will be a bonus game or activity at the end to encourage your child to keep learning and playing after the project is complete.